When does my team start work?
After you submit your job request, it generally takes one to three months before your team is set up. If the job function is of some complexity, it may take longer.

When does my team take holidays?
Your team adheres to the U.S. holiday schedule. This includes Christmas, Easter, Memorial Day, Labor Day and Independence Day. Additionally they get two weeks vacation or they may adhere to your in house vacation policy.

Can I choose when my team's work?
Your employee works on a U.S. schedule. However you can choose their start and ending time.

Where does my team's actually work?
Our outsourcing facility is in the city of Makati. Makati is located in metro Manila, Philippines.

What about confidentiality?
Our contract has a confidentiality clause. Additionally Palo Alto Outsource and your designated employee/s can sign any contracts stipulating confidentiality or privacy.

How do I pay for your services?
We require payment at beginning of the month. You may pay via credit card, check or COD.

Can my employee say he is working domestically in my office?
Yes you can instruct your team to tell people that he is working in your office.

Can our team speak English?
Yes we only hire employees that speak fluent English. There will be a slight accent though. We work in house to neutralize their accent.

Can I come visit your office in California or abroad?
By all means, we would like you to come visit us domestically or abroad. In the event that you do visit abroad, we can recommend a travel agent for flight and hotel bookings. Additionally your team will available as regular full time staff would be.

Contact Palo Alto Outsource for a FREE consultation